Getting Started. . . . . .web hosting

Below are a few helpful hints that will make your transition to the CMG Network Systems a smooth one.
Please check our online manuals or the Support Center and FAQ for fast, informative assistance.

On this page:

• Have a Question
• Your Domain
• Your Control Panel
• Changing your Password
• Replace the Under Construction page
• Publishing your Site
• Microsoft® FrontPage® users
• System Files and Folders
• Your Emails

Contact Us

If you need to ask a question about your hosting account, simply click the "Contact Us" icon in your control panel or contact technical support through our web site. Anytime you contact us for technical support, be sure to include your domain name, and account username with a full description of any problems, or errors you are experiencing.

Detailed information can be found in your "welcome email". The welcome email will have your username/password, IP address, and many other helpful hints on creating and maintaining your web site. If you did not receive your welcome email or if you have lost it, please contact our technicians at the help desk to request a new copy.

If you registered your domain name with Network Solutions, and if you selected "domain transfer" on our hosting order form, then your domain transfer was automatically initiated for you.

If you did not purchase your domain from Network Solutions or if you did not click "domain transfer" on our hosting order form, then please complete these Easy Domain Transfer steps.

• Once your domain transfer has been initiated, your Registrar (the company from whom you purchased your domain name) will email the contacts listed for your domain.
• Simply reply to the email granting them permission to complete the transfer.

If you have followed all of these steps correctly, your domain will be pointing to our servers within 24-48 hours. Please allow time for your domain name to propagate. If after 24-48 hours your domain is not pointing to our name servers, please contact the company from whom you purchased your domain (your domain's Registrar). Some registrars have different methods and time frames at which they complete a domain transfer.

http://www.yourdomain.com/menu

If your domain name is not yet working, you can access your control panel via your IP address at:

http://yourIPaddress/menu

(Replace 'yourIPaddress' with your IP number and replace yourdomain.com with your domain name.)

You will receive this information in your "welcome email" after completing the sign up process. If you did not receive the welcome email, please contact us at the help desk and ask that we re-send that information.

One of the first things you may want to do is change your password to something that is easier to remember.

Enter your Domain Manager by going to your ipaddress/menu and entering the username and password that we provided you with.
Click on the Change Password icon.
Change Password

When you change your password, remember the following:
Your password can only be 8 characters long.

If you change the password of your account in your control panel it does not change the passwords of mysql or your frontpage extensions.
If you forget your frontpage passwords. You can uninstall and reinstall the extensions and it will take the current password of the account.
If you forgot or need your mysql password changed you must email into support.

The first, and probably most important, of all the steps is to get your website published to the Internet.

Below is a list of some of the more common tools available for publishing your web pages and how to use them (note: if the program that you are using is not listed here, you can still use it, we have simply not added it to our list yet.)

Publishing Tools
FrontPage 97
FrontPage 98
FrontPage 2000
Netscape Composer
Dreamweaver
Adobe GoLive
Web Site Builder (free tool provided by CMG Network Systems)
FTP Clients
WsFTP
CuteFTP
File Manager

Which design tool should I use?

* Note: When you upload your site to the Internet, you will want to make sure that you name your main page index.html, as this is how our system will recognize your page. Also, make sure that you are uploading your site into the www directory.

You can see the system files and folders using your File Manager in the Control Panel. Click on the "File Manager" icon in your control panel.

File Manager

Do NOT delete the following system files and folders:

/yourdomain-www
/www
/yourdomain-logs
/yourdomain-mail
/yourdomain-secure
/www/cgi-bin
/www/stats/

* Note: When you upload your site to the Internet, you will want to make sure that you name your main page index.html, as this is how our system will recognize your page. Also, make sure that you are uploading your site into the www directory.

The first step in setting up your email accounts is to go into your control panel (your welcome letter gives you a link to your control panel). Once in your control panel, click on the Mail Manager icon. There you will setup your email accounts. To add an account just click "New Address" and put in the email account name (i.e. "sales" for sales@yourdomain.com), and put in a password for that email account. Then edit the settings for the new account.

Your emails can be setup by accessing your control panel (see above). Your email will not work until your domain name is working on our servers. For more info, see our Email online manual.

To compose/retrieve your email, you can use any email client. The following is a list of some of the more common email clients and how to use them:

Email Clients
Microsoft Outlook
97 and 98
Microsoft Outlook 2000
Microsoft Outlook 2002
Netscape
Eudora
Web Based Email tool (free tool provided by CMG Network Systems)

* Note: Your e-mail will not function correctly until domain name registration or domain transfer is complete.

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